The Coolangatta Hotel

Reviews about The Coolangatta Hotel

• 1 / 5

  By Chloe Kildey
  POSTING THE SAME AS BELOW AS I WAS THERE AND FELT AS IF THIS WAS THE WORST CUSTOMER SERVICE I HAD EVER RECIEVED IN MY LIFE, FELT SO DISCRIMINATED OVER MY AGE AND CLEARLY WE ARENT THE ONLY YOUNGGER ADULTS THAT HAVE EXPERIENCED THIS IF YOU READ THERE REVIEWS. ABUSIVE STAFF MEMBERS AND A PATHETIC EXCUSE OF A MANAGER WHO STOOD THERE LAUGHING WHEN SHE TOLD US WE WERENT WELCOME TO SIT DOWN AND EAT.
  
  If i could rate this place a 0 i would. Absolutely disgusting customer service. I am an adult, i went in with my friend and my little cousin (16 years old) for a nice lunch near the beach. I walk in to be told i am not allowed to eat here as my cousin is not 18. Then they changed their story to they have a house rule that no one under 18 is allowed to eat in here unless they are with their legal parent/care giver. What a load of rubbish. I seen grandparents with there grandchildren and i doubt any of them were the legal parent/care giver. I bet you now that they didn't ask any adult walking in with a minor if they were the legal guardian. I believe this is age discrimination! We weren't even going to order alcohol if that was the problem we just wanted food. How could they not let us stay there and enjoy a meal if we weren't even wanting to drink. I cannot believe this place is still standing. so willing to throw away paying customers. I doubt they asked anyone else with a minor if they were the parent but because we were young they discriminated against us. They were rude and as i walked out i asked someone outside and she was an aunty not a care giver AN AUNTY to the minor she was eating lunch with. I find it disgusting that they tried to say it was a house rule but if i was 40 years old taking my cousin out i bet you they wouldn't even bat an eyelid. Do not give these rude, snobby and indecent humans a cent of your money. Not only was the place dirty, the food looked disgusting as we walked out and i seen bugs all over the floor. CAN YOU MOP? i have never experienced anything like this and I've been to plenty of taverns, pubs and commercial hotels. ALL I WANTED WAS FOOD? How rude to throw out paying customers who didn't even want to drink. All over a 16 year old being with me. Whats the point of Australia legalising 18 year olds to be classified as adults if we have no privileges in places like this. AGE DISCRIMINATION YOU SHOULD BE SHUT DOWN AND RETHINK OF BETTER HOUSE RULES BECAUSE THAT IS A JOKE. You will not be getting a cent off me EVER. Q
  November 19, 2016
• 4 / 5

  By WILL P
  Theres something in the air along the strand of Coolangatta, nice ocean views coupled with simple yet delicious menu choices. However you lose a star for the mens room being a warzone.
  September 27, 2016
• 1 / 5

  By Black Dawn
  Curly haired security guard loves pushing little kids half his size around to prove to all the other 18's year olds the curly haired steroid munching security guard is a real tough guy - not. Great place bad security. Have some respect and understanding of duty of care - respect your patrons
  September 10, 2016